1. Introduction

We are committed to delivering efficient and reliable consultancy services related to documentation, compliance, taxation, business registration and intellectual property filings. This Refund and Returns Policy governs all transactions and service engagements through this platform.

2. Scope of policy

This policy applies to all services purchased through this website, including advisory and documentation support, business or tax registrations, intellectual property filing coordination, and compliance and administrative processing services.

3. General refund policy

All services offered are customised, digital and rendered upon confirmation. We follow a strict no-refund policy, subject to limited exceptions.

Refunds will be considered only when:

  • No work has commenced and you cancel within 24 hours of payment
  • An unintentional duplicate payment was made for the same service
  • A confirmed system error caused billing or service issues

Refunds will NOT be provided when:

  • Work (research, processing, filing or draft preparation) has already started
  • The cancellation request is made after 24 hours of payment
  • Delays are due to incorrect, incomplete or missing information from the client
  • Delays are caused by third-party or government authorities
  • The service has already been completed or delivered
  • A client simply changes their mind after ordering

4. Cancellation policy

You may cancel only before the service is initiated. Eligible cancellations may incur a deduction of up to 20% as administrative charges. Once service processing has started, cancellations and refunds are not permitted.

5. Refund process

To request a refund (only if eligible): email support@kanoons.com with your order ID, payment receipt and refund reason. Our team will respond within 5 business days with an eligibility confirmation. Approved refunds are issued via the original payment method within 7–10 business days.

6. Compliance with applicable laws

This policy complies with the Consumer Protection Act, 2019, the Information Technology Act, 2000, the Consumer Protection (E-Commerce) Rules, 2020, the Indian Contract Act, 1872, and the Bharatiya Nyaya Sanhita, 2023.

7. Dispute resolution and jurisdiction

In the event of a dispute, parties agree to attempt resolution through written communication first. Unresolved matters will be resolved via arbitration under the Arbitration and Conciliation Act, 1996. Legal jurisdiction lies with courts located in Hyderabad, Telangana, India.

8. Contact information

Kanoons Law and Tax Consultants Private Limited
#404, MQ Splendor, Above HDFC Bank, Pillar No. 210, Airport Road, Upperpally, Hyderabad, Telangana, India
Email: support@kanoons.com
Phone: +91 90000 13560

9. Important acknowledgement

By availing any service through this website, you confirm that you have read, understood and agreed to this Refund and Returns Policy, and acknowledge that our services are professional and digital in nature, require advance resource commitment, and are therefore generally non-refundable.