Other Service Provider registration for BPOs/call centres
Category: Licenses & Certifications. From ₹19,999. Typical timeline: 30–45 days.
Overview
A DOT OSP (Other Service Provider) Registration is required from the Department of Telecommunications by any company operating call centres, BPOs or providing application services such as tele-banking, tele-medicine or e-commerce support using telecom resources. Introduced to regulate voice-based outsourcing operations, the registration has been significantly simplified in recent years, but it remains a mandatory compliance step before a BPO or call centre can legally connect to telecom infrastructure such as PRI lines or MPLS networks.
Who needs it
- BPOs and call centres serving domestic or international clients
- Companies offering tele-medicine, tele-banking or tele-education services
- IT-enabled service providers using telecom connectivity for customer support operations
- E-commerce companies operating customer service centres over telecom networks
Eligibility
- Applicant must be a company incorporated in India (for domestic OSP) or a registered entity for international OSP operations
- Must be engaged in application services delivered via telecom resources (voice, data or both)
- No minimum seat/employee threshold is prescribed under the current simplified registration regime
- Both domestic-only and international/both category registrations are available depending on client geography
Documents required
- Certificate of incorporation and MOA/AOA of the company
- PAN and GST registration of the company
- Details of directors and registered office address proof
- Network diagram showing telecom resource usage (PRI, MPLS, internet)
- Board resolution authorising the OSP registration application
Process
- Category determination — Identify whether the registration required is domestic-only, international, or both, based on client geography.
- Documentation — Prepare company incorporation, network architecture and authorised signatory details.
- Online application — File the OSP registration application on the DOT Saral Sanchar Portal.
- Department review — DOT reviews the application and supporting documents for compliance with OSP guidelines.
- Registration certificate — On approval, the OSP registration certificate is issued, enabling telecom resource procurement.
Government fees
- OSP Registration fee: Nil under the current simplified DOT OSP guidelines (2020 onwards)
Professional fee
Kanoons charges from ₹19,999 for DOT OSP registration, covering documentation, network compliance review and filing on the Saral Sanchar portal.
Timeline
OSP registration typically takes 30–45 working days depending on DOT processing time and completeness of the network architecture documentation.
Deliverables
- DOT OSP Registration Certificate authorising call centre/BPO operations
- Reference number for procuring PRI/MPLS connectivity from telecom operators
Frequently asked questions
Is a security deposit required for OSP registration?
No, the 2020 simplified OSP guidelines removed the earlier requirement of bank guarantees and security deposits for most OSP categories.
Can I operate a call centre without OSP registration?
No, telecom operators require a valid OSP registration before provisioning PRI, MPLS or other telecom resources for call centre/BPO use.
Do work-from-home agents need separate OSP compliance?
The simplified 2020 guidelines removed most static IP and dedicated leased-line requirements for work-from-home OSP agents, easing remote operations.
Common mistakes
- Applying under the wrong category (domestic vs. international) for the actual client base served
- Incomplete network architecture documentation causing processing delays
- Not updating DOT on changes in registered office address or authorised signatory
- Assuming telecom resources can be procured before OSP registration is granted
Penalties for non-compliance
- Operating call centre/BPO telecom connectivity without valid OSP registration violates DOT licensing conditions and can lead to disconnection of telecom resources
- Non-compliance with OSP terms can attract penalties under the Indian Telegraph Act, 1885 and licence conditions of the telecom service provider
Legal references
- Indian Telegraph Act, 1885 — statutory basis for telecom resource regulation
- DOT OSP Guidelines (2020) — simplified registration and compliance framework for Other Service Providers
- Department of Telecommunications, Ministry of Communications — issuing authority
What will this cost you?
Adjust the options below for an instant, indicative estimate. Final pricing is confirmed once our team reviews your specific documents.
All catalogue prices are exclusive of GST. Tax (typically 18%) is calculated and added at checkout. Government fees vary by state and are confirmed before filing.
Packages for this service
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