Refund and Returns Policy

1. Introduction

At Kanoons.com, we strive to provide the best legal and tax consultancy services. Our Refund and Returns Policy outlines the conditions under which refunds and cancellations may be requested. By using our services, you agree to the terms stated in this policy.

2. Services Covered Under This Policy

This policy applies to all digital and consultancy services offered by Kanoons Law and Tax Consultants Private Limited through Kanoons.com.

3. Refund Eligibility

Refunds will be granted under the following conditions:

• Service Not Rendered: If you have paid for a service and it has not been initiated within the agreed timeframe.
• Duplicate Payment: If an accidental duplicate payment is made for the same service.
• Technical Errors: In case of billing errors or incorrect service allocation due to system malfunctions.

Refunds will NOT be provided in the following cases:

• If the service has been initiated and work has commenced.
• If cancellation is requested after completion of the service.
• If a delay occurs due to incomplete or incorrect information provided by the customer.
• If the request is made beyond the eligible refund period specified.

4. Cancellation Policy

• Service Cancellation Before Initiation: You may cancel a service before work has begun, subject to a cancellation fee (if applicable).
• Ongoing Services: Once the work has started, cancellation requests may not be accepted.

5. Refund Process

To request a refund, customers must:

1. Send an email to [Insert Email] with details of the service and the reason for the refund request.
2. Provide proof of payment and any supporting documents.
3. Allow up to [X] business days for processing.

Approved refunds will be processed via the original payment method and may take up to 7-10 business days to reflect in your account.

6. Legal Compliance

This Refund and Returns Policy complies with the following Indian regulations:

• Consumer Protection Act, 2019 – Ensuring consumer rights and protection against unfair practices.
• Information Technology Act, 2000 – Governing digital transactions and electronic contracts.
• E-Commerce Consumer Protection Rules, 2020 – Applicable to online service providers regarding refunds and grievances.

7. Dispute Resolution

Any disputes regarding refunds will be subject to arbitration as per the Arbitration and Conciliation Act, 1996. The jurisdiction for legal proceedings shall be [Insert Jurisdiction], India.

8. Contact Information

For any queries related to refunds or cancellations, please contact:

Kanoons Law and Tax Consultants Private Limited
#404, MQ Splendour, P210, Airport Road, Upperpally, Hyderabad, T.G, India
Email: support@kanoons.com
Phone: +919000013560

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By availing our services, you acknowledge and agree to the terms of this Refund and Returns Policy.