1. Engagement & Scope

1.1 Kanoons Law & Tax Consultants Pvt. Ltd provides consultancy services for ISO certification preparation.
1.2 Final certification granting authority rests solely with UBIAC.
1.3 Services include documentation preparation, audit coordination, and compliance guidance.

2. Client Responsibilities

2.1 Client shall provide complete, accurate and timely information/documentation.
2.2 Client must implement all recommended process improvements.
2.3 Client shall ensure full cooperation during all audit processes.

3. Fees & Payments

3.1 Quoted fees exclude:

• Certification body fees (payable to UBIAC)

• Applicable GST (18%)

• Travel expenses for auditors

• Penalties from non-compliance

3.2 Payment terms:

• 50% advance upon engagement

• 30% upon documentation submission

• 20% balance before certificate issuance

4. Timeline & Deliverables

4.1 Estimated timelines (4-8 weeks) are contingent upon:

• Client’s documentation readiness

• Auditor availability

• Implementation of recommended changes

4.2 Delays caused by Client may incur additional charges.

5. Certification Process

5.1 Certification is subject to UBIAC’s audit findings.
5.2 Surveillance audits are mandatory for maintaining certification.

6. Confidentiality & Data Protection

6.1 All client information protected as per Indian IT Act, 2000.
6.2 Data used only for certification purposes.

7. Intellectual Property

7.1 Documentation templates remain Service Provider’s property.
7.2 Client granted license for certification purposes only.

8. Liability & Indemnification

8.1 Service Provider’s maximum liability limited to fees paid.
8.2 Client agrees to indemnify Service Provider against claims.

9. Termination

9.1 Either party may terminate with 15 days notice.
9.2 No refunds for work completed upon termination.

10. Governing Law

10.1 Agreement governed by Indian laws, jurisdiction in Hyderabad.
10.2 Disputes resolved through arbitration in Hyderabad.