Doc Summary
Overview
A DOT OSP Registration is mandatory for businesses that provide telecom-related services such as BPOs, KPOs, call centers, tele-banking, telemedicine, tele-education, and IT-enabled services using telecom resources.
It is issued by the Department of Telecommunications (DoT) under the Telecom Regulatory Framework of India, to regulate and monitor companies using telecom infrastructure for providing outsourced or customer-interfacing services.
This registration ensures lawful operation of telecom-based services and prevents misuse of communication networks.
Eligibility / Who Should Apply
- Companies or LLPs registered under the Companies Act, 2013
- Businesses providing any of the following services using telecom infrastructure:
- Business Process Outsourcing (BPO)
- Knowledge Process Outsourcing (KPO)
- Call centers (domestic or international)
- IT-enabled services (software support, telemarketing, customer care)
- Telemedicine, tele-education, or e-commerce support centers
- Organizations using EPABX, VoIP, or leased telecom lines for commercial communication
Key Features
- Mandatory registration for all telecom-based service providers in India
- Regulated under the New Telecom Policy (NTP) and DoT OSP Guidelines
- Valid for lifetime, unless revoked due to non-compliance
- Applicable for both Domestic OSPs and International OSPs
- Online registration through the DoT’s Saral Sanchar Portal
Step-by-Step Process
- Business Incorporation: Register your business as a Private Limited Company or LLP.
- Collect Documents: Prepare Company registration, address, and telecom infrastructure details.
- Application Filing: Apply online through the DoT’s Saral Sanchar Portal (https://saralsanchar.gov.in).
- Attach Documents: Upload the required documents including network diagram, agreements, and board resolutions.
- Review by DoT: The Department reviews documents and may seek clarifications if necessary.
- Grant of OSP Registration: Once approved, the DoT issues the OSP Registration Certificate, authorizing operations.
Documents Required
- Certificate of Incorporation and Company PAN
- Memorandum & Articles of Association (MOA/AOA)
- Board Resolution authorizing OSP registration
- List of directors and shareholding pattern
- Network diagram certified by a telecom professional
- Lease agreement or proof of premises for operations
- Details of telecom resources (lines, bandwidth, service providers)
- Undertaking of compliance with DoT OSP guidelines
Timeline
The OSP registration process usually takes 15–20 working days, depending on the completeness of documentation and DoT’s review schedule.
Post-Registration Requirements
- Maintain call and usage logs for telecom resources
- Submit compliance reports to DoT as required
- Ensure proper data security, especially for international operations
- Inform DoT of any network, address, or structural changes
- Renew telecom resource agreements periodically
Penalties for Non-Compliance
- Operating without OSP registration may result in cancellation of telecom lines and penalties
- Non-compliance with DoT guidelines can attract monetary fines and blacklisting
- Sharing telecom infrastructure without permission may lead to suspension of services
Kanoons Service
Kanoons Law & Tax Consultants Pvt. Ltd. provides complete DOT OSP Registration and Compliance services for BPOs, KPOs, call centers, and IT-enabled companies.
Our services include:
- Eligibility assessment and documentation preparation
- Filing the OSP registration application through Saral Sanchar
- Preparation of network diagrams and compliance undertakings
- Coordination with DoT for verification and approval
- Post-registration guidance on renewals and compliance reporting
Kanoons ensures smooth and timely OSP registration so your telecom-based operations remain fully compliant with Department of Telecommunications regulations.
Why Choose Kanoons
- Expertise in BPO/KPO and telecom-related compliance
- Fast, paperless registration via Saral Sanchar Portal
- Transparent pricing and clear documentation guidance
- Full support for both domestic and international OSP setups
- Trusted by startups and established service providers across India
